Voice IVR
mPulse, 2023. Director of Product Management.
Automated phone calls with speech recognition in 7+ languages, so health plans can reach members who never read a text.
What I did
- Launched voice IVR across 7+ languages and took it to market.
What happened
From zero to 1,000,000 calls in three months, and it helped land a multimillion-dollar deal with the largest health plan in the country.